Refund Policy

REFUND POLICY

1. All the products at urvicreations.com are exclusively handpicked based out of remote craft clusters in India. Hence the irregularity in stitches, colours and prints that you notice are not errors but a confirmation of the authenticity of your products being handmade and not machine made.
2. Differences in colours might be the result of the technical variations and the colour settings on all the different screens could vary (computer monitors, tablets and mobile devices). Thus the colour of the product that you see online might slightly differ from what it looks to be offline. We do our best efforts to share the closest real and natural pictures of all our products.
3. The weather conditions plays a critical and important role in the making of hand block prints and natural dyes. Thus a slight variation in the prints and colours may happen depending on the prevalent weather conditions at that point of time and we don't consider these variations as defects. A slight weaving inconsistencies or small holes in fabric is an intricate part of handmade process and cannot be considered as defects.
4. It is important that you keenly read the product descriptions before placing an order. We also curate pocket friendly powerloom options for your office wardrobe / casual use. Such products are throughly checked before shipping.
5. If a package gets delivered to you in damaged condition, please make sure that you refuse to accept the same. Once accepted, we will not be able to process claims for an exchange - in case the external package is already damaged during delivery.

RETURN POLICY

The return request by you need to be initiated within 48 hours from the date of receipt of the product by sending email at urvicreations.hs@gmail.com

The return and refund request will be accepted when any of the below criteria is met:

1. The package sent by us gets lost in the transit and does not reach you. This is subject to an official confirmation by the courier partner.
2. The product has a genuine quality/manufacturing defect or damaged.
3. We will initiate the refund once the returned product has reached our location. It may take 8-9 working days for the processing of the refund.
4. If you have placed orders through Online Payment, refunds will be done through payment gateway to the account/card/wallet from which the original payment was made. The refunds will happen within 8-9 working days of products being received at our location. It typically takes 2-3 working days for refunds to reflect into your account which is completely dependent on your bank.

The return and refund request will be not be accepted if any of the below points are met:

1. The product is not accepted by you at the time of courier delivery
2. The product is returned back to us after 3 unsuccessful delivery attempts to you by the courier partner
3. Wrong address and contact details have been provided by you
4. Product is returned to us in a used and damaged condition
5. Tags of the products are not intact and/or removed.
6. Shipping, Payment gateway charges and Cash on Delivery charges, in all cases, is non-refundable